Return & Refund Policy

Because every item at Cloud Lab Design is custom-made to order and personalized specifically for you, we are unable to accept returns or exchanges.

All Sales Are Final

Due to the personalized nature of our products, all sales are final. We do not accept returns or offer refunds for orders placed correctly. Please review your order details carefully before completing your purchase.

Damaged or Defective Items

We stand behind the quality of our work. If your item arrives with a manufacturing defect or was damaged during transit, please contact us within 5 days of delivery. Send us a message through the Contact page and include:

• A photo of the damaged or defective item

• A photo of the original packaging

• Your order number

We will review your case and, if the issue is due to our error or a shipping problem, we will offer a replacement at no additional cost to you.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it. Once production has begun (usually within 24–48 hours of ordering), we cannot guarantee a cancellation. We will do our best to accommodate your request.

Incorrect Personalization

Please review all personalization details — names, photo quality, and color preferences — before submitting your order. Cloud Lab Design is not responsible for errors resulting from incorrect information submitted by the customer.