Terms of Service

Welcome to Cloud Lab Design. By accessing or using our website (cloudlabdesignus.com) and placing an order, you agree to the following terms and conditions. Please read them carefully.

1. Products & Orders

All products sold by Cloud Lab Design are custom-made to order. By placing an order, you confirm that the details you have provided — including pet photos, names, and shipping information — are accurate. We are not responsible for errors arising from incorrect information submitted by the customer.

2. Pricing

Prices listed on our website are in US dollars and are subject to change without notice. Sales tax may apply depending on your location and will be calculated at checkout.

3. Payment

We accept all major credit cards and payment methods supported by our checkout platform. Payment is collected in full at the time of purchase.

4. Shipping & Delivery

Delivery timeframes are estimates and are not guaranteed. Delays due to carriers, weather, or customs are outside our control. Please refer to our Shipping Policy for full details.

5. Returns & Refunds

All sales are final. We do not accept returns on custom or personalized items. For damaged or defective products, please refer to our Return & Refund Policy.

6. Intellectual Property

All designs, graphics, and content on cloudlabdesignus.com are the property of Cloud Lab Design and may not be reproduced, distributed, or used without express written permission.

7. Limitation of Liability

Cloud Lab Design shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Changes to Terms

We reserve the right to update these Terms of Service at any time. Continued use of our website constitutes acceptance of the updated terms.

9. Contact

For any questions regarding these terms, please visit our Contact page.